Quantumweb Software Private Limited ("we," "our," and "us'') owns ecofurnnest. Our goal is to offer a hassle-free experience for our users (“you”, and “your”).  You may request to cancel your order before it has been processed or shipped. To initiate a cancellation, please contact our customer service team as soon as possible. If your order has already been processed or dispatched, we may not be able to cancel it. Once an order is in transit, it must be returned through our standard return process if you wish to obtain a refund. Please be aware that certain items, particularly custom or personalized products, may not be eligible for cancellation. We will confirm the status of your cancellation request and provide further instructions if applicable.
 

Refunds and Credits
 

If your cancellation request is approved, any payment made will be refunded to the original method of payment. Refunds typically process within a specified period, depending on your bank or payment provider's policies. If a refund is not feasible, we may offer store credit or a replacement item based on your preference. The processing time for refunds and credits may vary, and we will notify you once the transaction is complete. Ensure to check your refund status by contacting our support team if you do not receive it within the expected timeframe.
 

Product Returns
 

For items that cannot be canceled and have already been delivered, you may initiate a return according to our return policy. Returns are generally accepted if the item is unused, in its original packaging, and returned within a specified period. Certain products, such as custom or personalized furniture, may be subject to additional restrictions or fees. To start the return process, follow the instructions provided on our returns page or contact customer service for assistance. Ensure you include all original documentation and packaging to facilitate a smooth return. Refunds for returned items are processed once the returned product is received and inspected.
 

Non-Returnable Items
 

Certain items may not be eligible for return or cancellation under our policy. These typically include custom-made furniture, final sale items, or products with altered or damaged packaging. Always review the product description and terms before purchasing to ensure the item meets your expectations. If you are uncertain about the eligibility of an item for return or cancellation, please reach out to our customer service team for clarification. Exceptions to this policy may be made at our discretion in exceptional circumstances. Understanding these conditions helps in making informed purchasing decisions.
 

Cancellation Policy Changes
 

We may update or modify our cancellation and return policies periodically to reflect changes in our services or business practices. Any revisions will be posted on this page, and it is your responsibility to review the policy regularly. Continued use of our website and services constitutes acceptance of the updated policies. If significant changes to the policy are made, we will endeavor to communicate these changes to you. Your adherence to the current policy ensures a smooth and satisfactory shopping experience. For any questions or concerns regarding policy updates, please contact our support team for assistance.