"We," "our," and "us'' refers to Quantumweb Software Private Limited who owns ecofurnnest. We aim to provide a seamless shopping experience for our users (“you”, and “your”).  Welcome to our Returns and Refunds Policy page. At ecofurnnest, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item or request a refund, this page outlines the procedures and conditions to follow. Please review our policy carefully to understand your options and the steps involved in processing returns and refunds. If you want to return or exchange an item, make sure to reach out to our customer service team within 48 hours of receiving it. In case you receive a wrong item, get in touch with us right away so we can facilitate a return or exchange. It is not permitted to return items that are damaged or worn. 

To ensure a successful comeback, it is essential to retain all labels, packaging, and invoices. If some items are not included, it might not be feasible to complete the return process. If your item is not in its original condition or is lacking parts, please reach out to our support team within 48 hours.
 

Returns
 

Our return policy allows you to return items that are in their original condition within a specified period after receipt. To initiate a return, please contact our customer service team for detailed instructions. Items must be unused, with all original packaging and tags intact to qualify for a return. Certain products, such as custom or personalized items, may be exempt from return eligibility.
 

Refunds
 

Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 5 - 7 business days. The time frame for receiving your refund depends on your payment provider's processing times. Refunds will include the cost of the item but may exclude any shipping or handling fees. Please allow some time for the refund to appear in your account.
 

Exchanges
 

We currently do not offer direct exchanges for items purchased through our website. If you wish to exchange a product, please return the original item and place a new order for the desired replacement. The return process must follow our standard return procedures, and any additional shipping costs will be your responsibility. For assistance with placing a new order or returning an item, contact our customer support team.
 

Policy Changes
 

We reserve the right to update our returns and refunds policy as needed. Changes to the policy will be reflected on our website, and it is your responsibility to review it regularly. Continued use of our services after policy updates signifies your acceptance of the revised terms. For any inquiries about policy changes or specific returns, please contact our support team for clarification. 
 

Contact Us
 

Reach out, if you have any issues regarding our Return and Refund Policy.

quantumwebsoftwareprivatelimit@gmail.com